Paris Orly Airport (ORY) – Services, Amenities & Passenger Guide
Paris Orly Airport offers a wide range of passenger services designed to make your journey smoother and more comfortable. From connectivity and banking to family facilities, lounges and premium services, ORY is a modern and efficient airport with everything you need before your flight.
Wi-Fi & Connectivity
Banking & Currency Services
| Service | Location | Notes |
|---|---|---|
| HSBC Bank | Terminal areas | Full banking services available |
| ATMs | Orly 1-2 (Departures, Arrivals, Immigration) | Widely available |
| Currency Exchange | Gate 21D (T1-2), Level 1 (T3), Airside (T4) | Operated by Travelex |
VAT Refund
Available for non-EU residents (minimum purchase €175 same day/store).
- Orly 1-2: Arrivals 2
- Orly 4: Departures 4
Information Desks
- Orly 1-2: Arrivals (Gates 1–2), Departures near Orlyval
- Orly 4: Gates 45D & 48A
- Open daily according to flight schedules
Lost & Found / Luggage Services
Airport Lost Property: Departures 1 (Arrivals level), 07:00–16:00
After 15 days: Paris Police Lost Property Office
Phone: +33 0 821 00 25 25
Business Centre
Located in Terminal 4 (floors 2–4), offering meeting rooms, workspaces, startup presentation areas and high-speed internet.
Hours: Mon–Fri 08:30–17:30
Special Assistance
Passengers with reduced mobility should request assistance at least 48 hours in advance.
Phone: +33 170 36 39 50 (24/7)
Family Facilities
- Baby changing stations in all terminals (landside & airside)
- Children’s play areas
- Family-friendly restrooms
Medical Services
Medical centre at Orly 1-2, Arrivals (Gate 10A), open 24/7
Phone: +33 (0)1 49 75 45 12
Prayer Rooms
Multi-faith prayer areas available across terminals.
Additional Services
- Post Office (Orly 1-2, Arrivals Gate 14A)
- Smoking areas
- Video game zones
- Baggage wrapping & scales
- Luggage storage lockers
Airport Hours
Open from 03:30 to 00:30. Overnight stays not permitted without valid ticket.
Lounges
| Lounge | Location | Highlights |
|---|---|---|
| Air France Lounge | T1 & T3 | Premium food, showers, Wi-Fi |
| Premium Traveller Lounge | T1 Gates A | Snacks, drinks, printers |
| Primeclass Lounge | T4 | Best-rated lounge, full service |
| Royal Air Maroc Lounge | T4 | Comfort seating, snacks |
Shopping at Orly Airport
Shopping is concentrated mainly in Terminal 3 and Terminal 4, offering a modern retail experience.
| Category | Examples | Passenger Feedback |
|---|---|---|
| Duty Free | Luxury perfumes, cosmetics, alcohol | 👍 Good selection, slightly expensive |
| Travel Essentials | Relay, convenience stores | 👍 Very convenient |
| Fashion & Accessories | French & international brands | 👍 Stylish but limited vs CDG |
Restaurants & Cafés
| Type | Options | Rating Insight |
|---|---|---|
| Quick Bites | Pret A Manger, bakeries | 👍 Fast and reliable |
| Casual Dining | Brasseries, French cuisine | 👍 Good quality, moderate prices |
| Coffee Shops | Cafés across all terminals | 👍 Plenty of options |
Top-rated areas: Terminal 3 central zone offers the best variety and most modern food court experience.
Airport Hotels
- Ibis Paris Coeur d’Orly: Connected to Terminal 4
- Ibis Budget: 300m from Terminal 4 + shuttle
- Both offer free Wi-Fi and easy terminal access