Paris Orly Airport Informational Guide to Orly Airport (ORY) - NON OFFICIAL

Paris Orly Airport Facilities

Wi-Fi

Free and unlimited Wi-Fi is available at Orly Airport by logging in to "WIFI-AIRPORT" or "WIFI-AIRPORT-STANDARD".

On the other hand, passengers have a couple of interruption-free premium Wi-Fi services: 

- Fast: For 20 minutes passenger must pay € 2.90. For 60 minutes the cost of the service is € 5.90.

- Strong: More faster and various displays can be connected at the same time. For one day (24 hours) it costs € 9.90.

Bank

Orly Airport has HSBC Bank Branch offering its services to all passengers that need it.

There is a fully-operating branch in Orly, offering a complete range of banking services.

Service hours: 08:45 am to 05:00 pm daily. 

Phone: +33 1 48 62 33 99

ATMS

There are plenty of ATMs in Orly Airport:

Orly 1-2

Several locations: Departures Hall, Arrivals, Arrival Immigration Hall, among others.

Currency exchange

Currency exchange services in Orly Airport are carried out by Travelex.

Find several locations:

Orly 1-2

At Gate 21D.

Orly 3

At level 1.

Orly 4

On airside.

VAT refund

The service can be applicable for persons over 15 years old and that live outside the European Union.

It only can be served for non-commercial tourist purchases for amounts in excess of €175.00 in the same shop and on the same day.

For the VAT refund there are two offices at Paris-Orly:

Orly 1-2

Arrivals 2.

Orly 4

Departures 4.

Information desks

There are a number of information desks which offer information about flights, airlines and the airport itself as well as directions to Paris and the surrounding areas.

See below its location within Orly Airport:

Orly 1-2

Arrivals: Close to gates 1 and 2

Departures: Nearby Orlyval station.

Orly 4

Gates 45d and 48a (Departures)

Service hours: Open daily according to flight schedules.

Lost & found

If you left a personal item in the airplane, please, contact with your airline.

For any item lost inside the airport, go to Departures 1, arrival level. Open from 07:00 am to 04:00 pm, daily.

After 15 days, unclaimed items are sent to Lost Property Department of the Paris Police Headquarters.

Location: 36 Rue des morillons, 75732 Paris Cedex 15.

Phone: +33 0 821 00 25 25

Business centre

Orly has a dedicated business centre, Centre d’Affaires, which offers a quiet atmosphere for meetings, to celebrate conferences, to conduct interviews or to work.

All business passengers can access to the Business Center.

The area has internet connection and there’s also a place of expression for presentations of new start-ups.

Passengers can contact directly with the department to schedule a presentation.

There is a Work Area for working as a team and, in addition, an application to have access to all the features of the Business Area.

Service hours: Mon-Fri from 08:30 am to 05:30 pm.

Location: 2nd-4th floors of Orly 4.

Passengers with special needs

Passengers with special needs or reduced mobility that require assistance at Orly Airport should request it, at least, 48 hours before arrive at the airport. It will ensure the best quality of assistance and a relaxed stay at Orly Airport.

There are several ways to request the assistance services:

Phone: 39 50*. Line open 24/7.

Cost: *€ 0.34 incl. tax/min. from landlines in mainland France. Additional fees are added by the operators.

From abroad passengers must call at +33 170 36 39 50.

Post Office

Orly 1-2

Location: Arrivals, Gate 14a

By post

Paris Aéroport, Service relations clients

Bat. 300 - Zone Coeur d’Orly CS 90055

F - 94 396 Orly aérogare Cedex

Online

Filling this form (scroll down)

Pharmacy

At Orly Airport, there are available pharmacies in both airport terminals:

Orly 1-2

Location: Departures, Gate 21d

Open Monday to Sunday from 06:30 am to 09:00 pm.

Phone: +33 01 49 75 74 75

Orly 4

Location: First level, public area

Open Monday to Sunday from 07:20 am to 09:00 pm

Phone: +33 01 49 75 74 70

First aid

Orly 1-2

There is a medical centre is in Arrivals, gate 10a, ground level.

The health centres are medically-equipped areas for emergencies and special care.

Open 24 hours.

Phone: +33 (0) 1 49 75 45 12

Baby changing stations

Orly Airport has many changing rooms for babies.

These areas are equipped with changing tables children’s toilets and protection paper roll dispenser in a pleasant, relaxed and friendly environment.

The baby changing stations are available in all toilet facilities at Orly Airport, both landside and airside, on the departures/arrivals levels.

Prayer Areas

Orly Airport has prayer areas open to people of all faiths (or not faith at all). Catholic, Protestant, Muslims and Jewish religious leaders hold more organised celebrations.

Orly 1-2

Prayer rooms are located in land-side level 2.

Chapel

- Catholic mass: Tuesday, Wednesday, Friday and Saturday at 12:00 pm and Sunday at 11:00 am.

- Protestant service: 2nd and 4th Sundays of the month at 05:00 pm.

- Prayer time: Monday and Thursday at 12:15 pm.

Open to everyone, hosted by the Protestant chaplain.

Mosque

It is located at Level -1, room A726.

Open from 05:00 am to 11:30 pm.

Synagogue

it is located at Level 1 near the multi-faith office.

Multi-faith offices

- Level 2 near room Jean Mermoz.

- Level 1, room A 766.

Orly 4

Prayer rooms are located in the public area.

Multi-faith prayer area

Open from 07:00 am to 10:00 pm.

Arrival level, behind the baggage area.

Multi-faith office

Arrival level, gate H

Airport hours

Paris Orly Airport is open from 03:30 am to 00:30 am. 

Overnight stays are not permitted unless possessing a travel agent’s notification for a flight you may wait for your departure flight.

Other services

- Food, drink and retail concessions
- VAT refund
- Toilets
- Cash dispenser
- Children’s play area
- Smoking area
- Video games corner
- Lost property
- Baggage scales
- Baggage services

Airport hotels

Ibis Paris Coeur d’Orly Airport Hotel is connected to Orly Terminal 4 by a covered walkway and also is accessible from Orly 1, Orly 2 and Orly 4 by Orlyval.

It is equipped with 353 rooms, 4 meeting rooms, a restaurant open until 11:00 pm, a bar and 24-hour snack service. Free Wi-Fi is also provided.

On the other hand, Ibis Budget Paris Coeur d’Orly Airport is located within a 300 metres from Orly Terminal 4 and there’s a free shuttle to get there. 

Unlimited buffet breakfast is provided as well as access to both transport and restaurants nearby and free Wi-Fi.

Lounges

HOP! Air France Lounge: Terminal 1, Boarding Area B. Open from 05:30 am to 10:00 pm. Services: Snacks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Air France Lounge (Boarding Area B): Terminal 1, after security, Boarding Area B. Services: Premium food, Snacks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Premium Traveller Lounge Paris-Orly: Terminal 1, Gates A. Services: Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

ICARE Lounge: Terminal 2, C Gates. Open from 06:00 am to 09:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Air France Lounge: Terminal 3, first level. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Royal Air Marco Zenith Lounge: Terminal 4, First level, Boarding Area F. Services: Snacks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Corsair Grand Large Lounge: Terminal 4. Open from 08:00 am to 09:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Purchase your pass for Paris Orly lounges