Orly is an important and well-resourced airport in Paris and also in France. Whether passengers are a businessman, a honeymooning couple or an excited family, all the services are provided to any passenger that request them.


Information desks

There are a number of information desks, situated in both the west and south terminals. They offer information about flights, airlines and the airport itself as well as directions to Paris and the surrounding areas. See below its location within Orly Airport:

- South Terminal: Location: Level 0, Gates A & L

- West Terminal: Location: Arrivals, Gates 1 & 2, Departures, close to Orlyval Station.




Wi-Fi is available at Orly airport but passengers must pay a fee. There are two versions: the fast or the strong.

Fast: for 20 minutes passenger must pay € 2,90. For 60 minutes the cost of the service is € 5,90.

Strong: more faster and various displays can be connected at the same time. For one day (24 hours) it costs € 9,90.



Business centre

Orly has a dedicated business centre, Centre d’Affaires. It is located in West Terminal and offers a quiet atmosphere to to have meetings, celebrate conferences, conduct interviews or work. All business passengers can access to the Business Center -who pass through Hall 2 (lounge 20) in the Orly West Terminal-.


The area has Internet connection and there’s also a place of expression for presentations of new start-ups. Passengers can contact directly with the department to schedule one presentation.


There is a Work Area for working as a team and, in addition, an application to have access to all the features of the Business Area.



Passenger with special needs

Passengers with special needs or reduced mobility that requires assistance at Orly airport should request it, at least, 48 hours before arrive at the airport. It will ensure the best quality of assistance and a relaxed stay at Orly airport.


There are various ways to request the assistance services:


Phone: 39 50*. Line open 24/7.

Cost: *€ 0.34 incl. tax/min. from landlines in mainland France. Additional fees are added by the operators. From abroad, passengers must call: +33 170 36 39 50.



Post Office

West Terminal

Location: Level 0, Gate A.



By post:

Paris Aéroport

Service relations clients

Orly sud 103

F - 94 396 Orly aérogare Cedex


Online, filling this form (scroll down)




At Orly Airport, there are available pharmacies in both airport terminals:

West Terminal

Location: Departures, Gate E

Opening hours: Monday to Sunday: 06:30 am to 09:00 pm.

Phone: +33 01 49 75 74 75

South Terminal

Location: First level

Opening hours: Monday to Sunday: 07:20 am to 09:00 pm

Phone: +33 01 49 75 74 70



First aid

-South Terminal

There is a medical centre in the Terminal South, in the 4th floor near information desk.

The health centres are medically-equipped areas for emergencies and special care.

Opening hours: Monday to Friday from 8am to 5pm. Tel : +33 (0) 1 49 75 48 09.


-West Terminal

The medical center is located in the ground floor, Arrivals level, exit B. It is open 24 hours daily.

Tel: +33 01 49 75 45 12.



Baby changing stations

Orly Airport has many changing rooms for babies. These areas are equipped with changing tables children's toilets and protection paper roll dispenser in a pleasant, relaxed and friendly environment.

The baby changing stations are available in all toilet facilities at Orly airport, both landside and airside, on the departures/arrivals levels.



Prayer Areas

Orly airport has prayer areas open to people of all faiths (or not faith at all). Catholic, Protestant, Muslims and Jewish religious leaders hold more organised celebrations.


South Terminal - S

Prayer rooms are located in land-side level 2.



- Catholic mass: Tuesday, Wednesday, Friday and Saturday at 12am and Sunday at 11am.

- Protestant service: 2nd and 4th Sundays of the month at 5pm.

- Prayer time: Monday and Thursday at 12:15am. Open to everyone, hosted by the Protestant chaplain.


Mosque: It is located at Level -1, room A 726. Open from 5am to 11:30pm.

Synagogue: it is located at Level -1 near the multi-faith office.

Multi-faith offices: Level 2 near room Jean Mermoz. Level -1, room A 766.



-West Terminal - W

Prayer rooms are located in the public area.

Multi-faith prayer area: Open from 7am to 10pm. Arrival level, behind the baggage area.

Multi-faith office: Arrival level, gate H